Support Questions for New Faculty and Staff Email
Below are a list of the top support issues for users of the new Email system for faculty and staff. If you are accessing email via your browser, you may also want to check the support pages for Using WebMail on Internet Explorer or Using WebMail on Firefox.
Too Download a copy of the Outlook 2003 Client Desktop Guide, please click here. This guide will assist you with basic tasks within Outlook 2003.
Outlook 2003 Client Desktop Guide
If you have a Blackberry device, here are instructions on how to configure your device to access the new faculty and staff e-mail system
Blackberry Device Set-up Guide
Need to set-up your E-mail client at home with the new e-mail system, here you will find step by step guides of how to set up access at home. Please keep in mind that you will need to contact your Internet Service Provider for the outgoing mail server. (More guides to come soon)
1.) Mozilla Thunderbird @ Home POP/IMAP Set-up Guide
2.) Outlook Express @ Home POP/IMAP Set-up Guide
3.)Mac Mail @ Home POP/IMAP Set-up Guide
4.)Microsoft Outlook 2003 @ Home POP/IMAP Set-up Guide
5.)Microsoft Outlook 2007 @ Home POP/IMAP Set-up Guide
6.)Eudora @ Home POP Set-up Guide
Premium & Basic Clients Options available while checking your e-mail via the web:
The Premium/Basic client selection option are visible on the OWA login screen if users are running Windows IE 6.0 or higher and Firefox 2.x or higher. Please note, Windows IE 5.5 or earlier will only be able to access the basic client.
- Basic Client - The basic client is set to the default. The basic client is available to all users and will be the version used unless you meet the Premium requirements. If you are using a dial-up Internet connection, we recommend using the Basic client. Basic proides fewer features than the premium client but offers faster performance.
- Premium Client - Premium provides all Outlook Web Access features and has special code so that typing in a message body is considered as activity.
Inactivity period while checking e-mail from the web
What is Considered Activity?
- Premium/Basic Client - Interaction between the client and the server is considered as activity. For example, if a user opens, sends, or saves an item, switches folders or modules, or refreshes the view or the Web browser window, this is considered as activity.
- Premium Client Only - Premium clients have special code so that typing in a message body is considered as activity.
- Basic Client Only - Composing a message or entering text in the following OWA items appointments, calendar, meeting requests, posts, contacts, tasks, rules, etc., is not considered activity.
For security reasons, your Outlook Web Access (OWA) session will "time out" after a certain period of inactivity, returning you to the initial OWA login page. If your session times out, you will need to re-enter your username and password to continue. The time-out interval is based on how you connect to OWA:
- Public or Shared Computer (Default Option) - Select this option if you use Outlook Web Access on a public computer or over the internet through a standard web connection. Your OWA session will time out after 30 minutes of inactivity. This option is automatic when you use Firefox.
- Private Computer - This option is intended to benefit OWA users who use personal computers in their office or in their home. You may also select this option if you're the only person who is using this computer or if you want a longer period of inactivity before logging you off. Your OWA session will time out after 24 hours of inactivity. Users MUST close their browser session after they are finished with OWA.
Setting up your iPhone, Blackberry, or Palm to the new e-mail system:
Here are the settings that you will need to set-up your mobile device to access your new e-mail account.
If your device supports IMAP, please select IMAP, otherwise POP can be selected. IMAP is preferred due to higher security and helps keeps your mobile device updated with your e-mail.
Incoming mail server: bbmail.baruch.cuny.edu
Outgoing mail server: Please contact your service provider for your mobile device for the outgoing mail server. Listed below are a few outgoing mail server host names for your convenience, but please double check with your provider.
Cingular: cwmx.com
AT&T: attwireless.net
Sprint PCS: smtp.sprintpcs.com
T-Mobile: myemail.t-mobile.com
On the iPhone and other devices that support SSL, please make sure that SSL is turned on for incoming mail server. The default port for IMAP is 993 and POP is 995.
Your username is the one that you use to log into the computers on campus, e.g. jsmith. The password is also the same one that you use to log into the computers with on campus.
Your e-mail address will be firstname.lastname@baruch.cuny.edu
Public Folders reply to address:
Here are instructions on how to reply to e-mails from a public folder so the reply to address is the public folder's address (helpdesk, voicecom, media resources, etc) rather then your personal e-mail address. This option is only accessible for those users within the Outlook client (2003).
When you are in the e-mail, click on View and make sure that the From Field is checked. Within the from field, you will not see an e-mail address. If you leave the field blank the message will be sent via your e-mail address. If you click on the from field you can select helpdesk from the address book. This way when you send the e-mail the message will still show your name but the reply to e-mail address will be the helpdesk rather then your e-mail account.
Printing out of 5 day work week calendar instead of the 7 day default calendar without Outlook 2003 Client.
- Click on Calendar
- Go to file and click print
- Make sure under print style, weekly style is highlighted
- Click on Define styles
- Weekly style should be highlighted
- Click on Edit
- Under options, make sure left to right is selected and click don't print weekends.
- Click OK
- Click close on define print styles
- If you do a print preview now, you will see only Monday - Friday
shown.
Adding Holidays to your Outlook 2003 Client Calendar
To add Holidays to your calendar, please do the following.
- Click on tools and then click on Options.
- Click on calendar options and select Add Holidays.
- Select United States from the list so a check mark appears to the left of United States.
- Click OK and Outlook will prompt you to select Yes and click OK. Outlook will import the holidays and show you a message on the screen that the holidays have been successfully added to your calendar.
- Click OK on this message and click OK on the Calendar Options and on options. When you go to your calendar you will see the holidays appear.
Meeting requests - how to save the meeting request in your in-box.
When you respond to a meeting request, it is automatically deleted from your in-box. If you accepted or tentatively accepted the meeting request, Outlook adds the meeting information to your calendar folder. If you need to retrieve any of the data, check your Deleted items folder for the meeting request itself and your Calendar folder for the meeting information.
To have Outlook keep meeting request messages in your in-box even after you've responded follow these steps:
- Choose Tools, Options and click E-Mail options
- Click Advanced E-Mail Options
- Clear the Delete Meeting Request from Inbox when responding option.
Changing your password for your e-mail system
After you are logged in:
1.) Click on Options from the left hand side menu.
2.) Scroll down to the bottom of the page and the last option is Change Password.
3.)Click on Change Password a new window will pop up.
4.) Please enter your Domain (Most faculty and staff from the Schools are ACAD while Administrative areas are BCTC- this is the domain you select when you log into your computer in your office and/or classroom.
5.) Enter your username that you use to log into a computer/e-mail into the Account field (The username is the same for both)
6.) Enter your current password in the OLD PASSWORD field
7.) Enter your new password twice in the required field
8.) Click on OK button and you will receive confirmation that your password has changed.
*** Please keep in mind if you change your password here, this will change your log in password that you use to log into a computer in your office and/or classroom.
